Frequently Asked Questions

Placing an order is quick and effortless:

1. Browse our shop and select your phone brand, category, or model.
2. Pick your preferred case style, color, and device model variant, then click Add to Cart.
3. Click on the cart icon at the top right and proceed to Checkout.
4. Provide your delivery details (name, address, WhatsApp/phone number, city) and choose your payment method.
5. Confirm your order. You will receive an instant order confirmation SMS / Email with your unique Order ID!

We offer convenient and 100% secure payment methods across Pakistan:

• Cash on Delivery (COD): Pay cash to the courier rider when your parcel arrives at your doorstep.
• Direct Bank Transfer: Transfer directly via online banking apps (Meezan, HBL, Bank Alfalah, etc.).
• Mobile Wallets: Instant payments via JazzCash or EasyPaisa.

As soon as your order is dispatched, you will receive a tracking code via SMS/WhatsApp. You can also view live order progress anytime on our Track Order Page or reach out to our WhatsApp support team with your Order ID for real-time dispatch updates.

Yes! If you made a mistake in your phone model, delivery address, or wish to cancel, please contact us on WhatsApp at +923474754815 within 2 to 4 hours of placing your order. Once the order has been handed over to the courier service, it cannot be modified while in transit.

No, you can check out seamlessly as a guest! However, creating a free account allows you to save your shipping addresses, track past orders effortlessly, and earn exclusive promotional coupons.

Each product page features a model selector dropdown (e.g., iPhone 15 Pro Max, Samsung S24 Ultra, etc.). To confirm your exact phone model:

• iPhone: Go to Settings > General > About > Model Name.
• Android (Samsung, Xiaomi, Infinix, etc.): Go to Settings > About Phone > Device Name / Model.

If you're ever in doubt, send a picture or screenshot of your phone's "About" screen to our WhatsApp support, and our team will guide you to the exact matching case!

Yes! Our dedicated MagSafe Collection cases feature built-in N52 strong neodymium magnetic arrays that align seamlessly with all Qi chargers, MagSafe wallets, and magnetic car mounts. Furthermore, all our slim silicone and polycarbonate cases allow standard wireless charging without needing to remove the case.

Our premium clear cases are engineered with anti-yellowing aliphatic TPU and optical-grade acrylic infused with UV-resistant coatings. While cheap silicone cases yellow within weeks due to heat and sunlight, our specialized materials are formulated to resist oxidation and keep your phone's original color crystal clear for the long run.

Absolutely. All our case designs incorporate raised bezels (1.2mm around the front screen and 1.5mm around the camera module) to prevent lenses and glass from contacting flat surfaces during accidental drops. Our heavy-duty armor models also feature reinforced shock-absorbing air-cushioned corners.

Our dispatch team processes orders within 24 hours. Typical transit times are:

• Lahore & Immediate Suburbs: 1 - 2 business days.
• Karachi, Islamabad, Rawalpindi, Faisalabad: 2 - 3 business days.
• Rest of Pakistan & Remote Towns: 3 - 5 business days.

We offer extremely affordable nationwide delivery calculated at checkout. Furthermore, we frequently offer FREE Shipping on orders above our qualifying threshold or during seasonal promotional campaigns! Check your cart or checkout page for real-time rates.

We exclusively work with Pakistan's most dependable logistics providers, including TCS, Leopards Courier, Trax Logistics, Call Courier, and M&P, ensuring safe and prompt doorstep delivery.

The courier rider will call you prior to delivery. If you are unavailable, they will automatically attempt re-delivery the following business day. You can also designate a family member, colleague, or security guard to collect and pay for the parcel on your behalf.

We stand by our products with a 7-Day Replacement Policy. If you receive the wrong product, a manufacturing defect, or an ill-fitting case, simply notify us within 7 days of parcel delivery. For detailed instructions, please read our full Shipping & Return Policy.

In the rare event that your parcel arrives damaged or with an incorrect item, please take a quick unboxing picture or video and message us directly on WhatsApp at +923474754815 or email support@pouchstore.pk. We will dispatch an immediate replacement without any hassle!

Our friendly support team is available Monday through Saturday:

• WhatsApp / Phone: +923474754815
• Email: support@pouchstore.pk
• Contact Page: Send a quick inquiry on our Contact Us Form.